Retail Profit Protection

Retail Profit Protection

Aim

To give profit protection managers the knowledge required to conduct profit protection operations in the retail environment.

Objectives

At the end of this course delegates will be able to:
• Identify causes of loss
• Conduct loss risk assessments
• Discuss current legislation and standards
• Identify where losses occur in retail organisations
• Investigate losses
• Improve physical security
• Manage profit protection personnel

Course Content

During this course delegates will learn the theory of and conduct practical exercises relating to:
• The scope of profit protection
• Application of current legislation
• Losses in the sales area
• Losses in stock areas
• Investigation of losses
• Record keeping during investigations
• Interviewing of witnesses and suspects
• Improvement of physical security
• Managing the profit protection function

Duration

5 days residential - This course can also be conducted by Distance Learning

Who Should Attend

Retail profit protection managers
Profit protection personnel
Security Managers

Benefits
• Improve profit protection procedures
• Understand current legislation and standards
• Develop profit protection techniques
• Develop investigation techniques
• Improve physical security
• Improve effectiveness of profit protection teams

Distance Learning Package

Candidates undertaking this course by Distance Learning will complete nine separate modules as outlined below. Each module must be completed in turn and subsequent modules will not be sent to candidates until the previous module, including assignments, has been completed and assessed. Full support by telephone, email and through a dedicated area of our web site will be available to all candidates.

The modules to be completed by Distance Learning candidates are:

Module 1 – Introduction to Profit Protection and Risk Management

Section 1 - Introduction to Profit Protection
Section 2 - Causes of Loss
Section 3 - Risk Assessments


Module 2 - Criminal and Civil Law in the Retail Environment

Section 4 - Criminal Law
Section 5 - Civil Law


Module 3 - Company Policy and Industry Standards

Section 6 - Industry Standards
Section 7 - Company Policy


Module 4 - Physical Security

Section 5 - Alarm Systems
Section 6 - Access Control
Section 7 - Personnel
Section 8 - CCTV


Module 5 - Protecting the Retail Outlet

Section 9 - Shop Floor
Section 10 - Point of Sale
Section 11 - Stockroom/Back Yard
Section 12 - Cash Control


Module 6 - Distribution Profit Protection

Section 13 - Goods Inwards
Section 14 - Warehouses
Section 15 - Transport
Section 16 - Stocktaking


Module 7 - Investigating Losses (Part 1)

Section 17 - Rules of Evidence
Section 18 - Statement Taking
Section 19 - Report Writing
Section 20 - Record Keeping


Module 8 - Investigating Losses (Part 2)

Section 21 - Evidence Packages
Section 22 - Forensic Accounting
Section 23 - Surveillance
Section 24 - Data Mining
Section 25 - Investigative Interviewing


Module 9 - Management of the Profit protection Function

Section 26 - Team Building
Section 27 - Communication Skills
Section 28 - Conflict Management
Section 29 - Incident Management
Section 30 - Liaison


Module 10 - Online Retail Profit Protection

Section 31- Online Trading Methods
Section 32- Online Payments
Section 33 - Common Frauds in Online Trading
Section 34 - External Fraud Profit Protection Methods
Section 35 - Internal Fraud Profit Protection Methods