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ITSM Practitioners

Training Courses

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Training course summary

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Courses available: Problem Management Change Management Release Management Service Desk/Incident Management Service Level Management Format The format of the training is interactive and throughout the course understanding of the material will be assessed through the use of exercises, case study based assignments and examination style questions The examination consists of a multiple-choice question paper and a written assignment – both based on the case study used during each course and across all Practitioners’ courses.

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Introductory

Further Details

Objectives Attendance on this workshop will enable participants to: Develop practical skills in the design, implementation and management of process framework for individual areas Anticipate the practical issues associated with implementation and develop strategies to address them Prepare to undertake the ISEB examination for the Practitioners Certificate

Guide price

£795

 

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