Don't Say Yes When You Want To Say No

The one-day programme begins by dealing with the common misconceptions about what assertivenss actually is and sets out to analyses precisely what assertive behaviour is and what the alternative behaviour patterns are and why they are unhelpful, indeed sometimes destructive, inside and outside the working environment. The roots of non-assertive behaviour are explored along with techniques to help delegates examine their non-assertive behaviour and how they can alter their thinking and behaviour in order to be more assertive and self-confident. Various techniques and ideas are reviewed to help people develop their own tools for dealing with their own and other people's non-assertive behaviour.