ITIL v3 Foundation
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Boost your CV and career by obtain the ITIL v3 foundation certificate, on the ITIL v3 foundation course you will:
- Gain the ITIL v3 Foundation certificate (subject to passing examination)
- Understand the basic ITIL processes, functions and responsibilities
- Understand how ITIL can provide an IT Service
- Management framework beneficial for your organisation
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The following subjects will be covered during the course:
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL® Qualification scheme (Awareness)
