Customer Service Skills
This is a 1 day workshop, in two halves. The morning we look at how to create memorable experiences for our customers, whether face-to-face, or not. We look at how to differentiate service from our competitors, including those face-to-face interactions.
The afternoon focuses on non face-to-face, including telephone skills, letters and email, as many of our interactions will not be face-to-face. This includes the type of language we should use to get a positive experience.
We run courses in the North East, North West and South West
We can run also run this in-house prices from £500 p/day + VAT
Further Details
Learning Outcomes
Identified ways to enhance the customer journey.
Explored how to differentiate your service from competitors.
Learn tools and techniques for non face to face customer interactions..
Explore ways to use more positive language with customers
The whole day focuses on building a fantastic customer journey.
It is possible to book onto this as a half day workshop - just speak to our team.
This Training Course is taught in classrooms in the following locations:
Guide Price: £99 + VAT
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| Category: | Customer Services |
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