Assertiveness
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This course is ideal for anyone who would like to improve their self confidence and be able to communicate constructively with difficult people or situations. The course takes a very practical approach and all delegates will have the opportunity to practise assertiveness skills and techniques while receiving expert guidance and coaching from the trainer and feedback from other participants.
Course Objectives:
•To recognise and examine different types of behaviour in self and in others, along with their effects
•To consider benefits of assertiveness and how it can be used to increase self-esteem and personal effectiveness
•To practice and develop a range of assertiveness skills and techniques
•To identify personal action points to further develop assertive behaviour
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Further Details
•Defining assertiveness - what it is and what it is not
•Considering own ability to be assertive - and why it's not easy
•Benefits of assertiveness - to the individual and to the organisation
•Recognising behaviour types along with effects on self and others
•Importance of body language, tone of voice and choice of words when communicating assertively
•Transactional Analysis - an overview
•The Three Basic Steps to assertiveness
•Mini role plays to practise ‘saying No’ and using the ‘broken record technique’
•Exploring and practising further assertiveness techniques for dealing with criticism, put downs and making requests
•Course Review and Personal Action Notes
This Training Course is taught in classrooms in the following locations:
Dundee
Edinburgh
Glasgow
Belfast
London SW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
