Accredited Advanced Skill Development

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Other Management Training courses

	Foundation Management Development Programme
	Managing in a Matrix

This accredited advanced development training programme has been created for any team member wishing to improve their skills and knowledge in the following areas:

- Emotional Intelligence
- Change Management
- Internal Customer Relationships
- Developing Self and Others
- Managing Difficult Situations

The management course is accredited at a Level 4 (pre-graduate) ensuring that you receive both an accredited certificate from the Open College Network and exceptional quality content.

The advanced management skills course is a combination of theory and practical with each module attracting additional assignments that will need to be completed and reviewed at the next session.

The programme is delivered in an interactive style to ensure that plenty of group discussion takes place, along with scenarios, role plays and group exercises.



-Proposed Course Outline:

The advanced management skills development course covers the following 5 modules, each one receiving assignments for you to complete.

Module 1 – Emotional Intelligence

Identify personal strengths and weaknesses
Identify strengths and weakness of others
Analyse and present workplace signs of emotional intelligence
Understand the benefits of emotional intelligence in the workplace
Maintain self motivation in challenging situations
Understand the key stages in developing emotional intelligence
Identify emotional triggers in self and others and respond accordingly
Identify personal motivation factors that relate to themselves
Maintain self control and use awareness of others in decision making

Module 2 – Change Management

Understand the reasoning behind workplace changes
Identify how people respond differently to change
Consider barriers to change and why people resist
Recognise techniques to successfully implement change
Compare a variety of factors in problem solving
Execute an action plan and take responsibility for it’s implementation
Demonstrate best practice at times of change

Module 3 – Internal Customer Relationships

Understand the communication process
Identify barriers to communication from a number of perspectives
Understand customer service best practice
Understand the importance of workplace relationships
Understand the key workplace relationships from a variety of perspectives
Execute and action plan and take responsibility for it’s implementation
Build upon relationships with key colleagues

Module 4 – Developing Self and Others

Recognise and understand personal development needs in line with organisational requirements
Recognise and understand development needs of others in line with organisational requirements
Prepare effectively for an appraisal interview
Recognise current development status of own team
Recognise current roles within the ream and recommend improvement actions
Build upon personal effectiveness
Create a training plan
Create a personal career plan

Module 5 - Managing Difficult Situations

Understand the causes of potential conflict
Understand the positive and negative impacts of conflict
Understand the stage of escalation a conflictual situation is in
Operate collaboratively
Recognise what is going on whilst partaking in a discussion
Understand and manage a work based relationship