Communication & Assertiveness Skills

Attending this workshop will help you gain confidence in discussing your point of view, making your voice heard or saying ‘no’. The workshop forms a complete and thorough introduction to effective communication skills and assertiveness. By the end of this workshop, you will:

•Understand the communication process.

•Understand the difference between aggressive, assertive and passive behaviours.

•Have learnt skills in how to say ‘no’ effectively without feeling guilty.

•Be able to present a positive and confident impression.

•Recognise when it is appropriate to keep a record of verbal one to one discussions.

•Have learnt techniques in how to apply assertiveness.

Delivery:	Classroom
Regions:	South West England
Category:	Communications & Personal Development