Successful Complaints Handling Masterclass

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Would you like to :
 Gain a higher level of sales success from your complaints handling?
 Identify new ways of resolving complaints?
 Gain some great strategies and advice on how to handle complaints professionally?
 Identify how you can increase your team’s ability to make deal with complaints effectively?
 Identify ways in which you can increase your team’s motivation and level of commitment to achieving great complaints resolution?
 Gain advice from an expert on how to increase your team’s complaints handling performance?
 Review and assess your approach to handling difficult complaints?
 Have an expert on hand that you can use as a sounding board to work through key issues and challenges you may be facing with your complaints handling?
 Identify new ways to tackle emotionally charged complaints and the difficult conversations that can go with them?
 Get some fresh and innovative ideas that will increase your complaints resolution performance immediately?

If you have answered yes to any or all of the above questions then book on our successful complaints handling masterclass


“Thank you, Training To Achieve, you were exemplary” Jayne Jeffries, Housing Strategy Officer, London Borough of Redbridge – Housing Service




Delivery:
  • Classroom
Regions:
  • North West England
  • The West Midlands
  • London
Category:

Further Details

This expert training will help you

 Understand your customer’s expectations
 Discover what customers always expect
 Identify what causes customers to complain
 Recognise the sorts of behaviour they might
 Understand what a complaint actually is
 Appreciate why a complaint can be a positive
 Use specific communication and interpersonal skills to minimise the risk of complaints
 Recognise signs and signals of a complaint coming your way
 Avoid accelerators that make a tricky situation worse
 Use diffusion techniques
 Apply the TACTICS complaints resolution model
 Get that positive outcome – for you and the customer!
 You will go away with great techniques for
 Handling complaints face to face and getting a resolution
 Sorting out complaints over the phone – what to do and not to do
 Dealing with those difficult conversations
 Resolving complaints by letter and email

"We have worked with Training To Achieve for a number of years and continue to do because of the high quality delivery of the training and the excellent feedback we receive from our employees.” Sabrina Oufella, Training Adviser, Talbot Underwriting Ltd

This Training Course is taught in classrooms in the following locations:
Manchester
Birmingham
London WC

Guide Price: £349.99 per person (or £625.00 for 2) for one day open course