Telesales Skills
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Workshop Objectives:
To be able to define the main areas in preparing and planning the calls.
To be able to describe the key concepts of first impressions and how best to use ones voice.
To be able to demonstrate different types of questioning techniques.
To be able to demonstrate how to dealing with questions and overcome objections.
To be able to demonstrate key listening skills and recognise buying signals.
To be able to demonstrate how to close the call and secure the required outcome.
To begin to develop an action plan to incorporate what has been learnt during the workshop into the workplace.
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Further Details
A one day workshop held at The Oxfordshire Golf Club with easy access from the M40.
Also available delivered in-house for larger groups.
This Training Course is taught in classrooms in the following locations:
Oxford
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