Mediation Skills
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This one or two day course offers the delegates a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace
A model of mediation that focuses strongly on
preserving and rebuilding working relationships
A set of skills, strategies and positive behaviours to deal
with difficult conflict behaviours
The techniques to engage conflicting parties, facilitate
people“s co-operation, and support them in taking
responsibility for their own problems and ultimately their
own solutions.
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Further Details
This is a 1 day course where participants will learn and practise the mediator's role. By the nd of the session, delegates will be able to:
State the principles of mediation
Discuss the importance of creating a safe working environment for mediation
Develop communication skills to build rapport with people in conflict
Overcome resistance and engage people in a win / win approach to conflict
Identify when situations are not suitable for mediation
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
