Dealing with Difficult Staff

Duration 1 day

Dealing with difficult staff is a one day programme that will look at the day to day pressures of people being aggressive, rude, impatient or uncooperative. Participants will develop practical techniques and gain an understanding of behaviour, as well as an understanding of how to adapt their own style when dealing with situations with a view to influencing the outcome.

Programme Details

Recognising difficult behaviour
Recognising difficult situations
Communication skills
Behavioural types
Dealing with difficult behaviour
Dealing with difficult situations

*This Dealing with Difficult Staff – Management Training Course can be tailored to your precise needs at no extra cost and delivered on a one to one basis through executive coaching.