ITIL Intermediate - Operational Support & Analysis

Upon completion of this ITIL Intermediate Operational Support and Analysis course you will gain an understanding of:

* The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
* The importance of ITIL Operational Support and Analysis while providing service
* How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
* The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
* How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
* How to measure ITIL Operational Support and Analysis
* The importance of IT Security and its contributions to ITIL Operational Support and Analysis
* Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
* The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis