Assertiveness
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You will learn:
• Assess your own level of assertiveness
• Understand the difference between passive, aggressive and assertive behaviour and ways of responding
• Recognise and interpret your own body language and that of others
• Improve your communication with colleagues
• Deal with criticism and aggression
• Practise assertiveness techniques through role playing
• Understand the effect of confidence and self-esteem in our relationships with others
• Identify behaviours which hinder and help our interactions with other people
• Complete a helpful feedback exercise
• Create an action plan to help you back at work
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Further Details
This workshop will involve you in a mixture of interactive exercises and discussion.
There will be opportunities to practise your new skills through exercises in a supportive atmosphere
Our trainers are experts in their topic and deliver courses in a practical, interactive style
This Training Course is offered "in house" at the following locations:
Aberdeen
Dundee
Dumfries
Edinburgh
Falkirk
Glasgow
Galshiels
Kilmarnock
Kirkwall
Kirkaldy
Motherwell
Paisley
Perth
Inverness
Belfast
Durham
Darlington
Harrogate
Hull
Leeds
Newcastle
Sunderland
Cleveland
Wakefield
York
Blackburn
Bradford
Bolton
Carlisle
Chester
Crewe
Blackpool
Huddersfield
Halifax
Liverpool
Lancaster
Manchester
Oldham
Preston
Stockport
Warrington
Wigan
Cambridge
Colchester
Derby
Doncaster
Ipswich
Leicester
Lincoln
Nottingham
Norwich
Peterborough
Sheffield
Birmingham
Coventry
Stoke on Trent
Telford
Dudley
Hereford
Northampton
Worcester
Walsall
Wolverhampton
Cardiff
Llandrindod
Llandudno
Newport
Swansea
Shrewsbury
Bath
Bournemouth
Bristol
Dorchester
Exeter
Gloucester
Plymouth
Swindon
Salisbury
Taunton
Torquay
Truro
St. Albans
Brighton
Chelmsford
Canterbury
Guildford
Hemel Hempstead
Luton
Medway
Milton Keynes
Oxford
Portsmouth
Reading
Redhill
Stevenage
Slough
Southampton
Southend on Sea
Tonbridge
Bromley
Croydon
Dartford
London E
London EC
Enfield
Harlow
Ilford
Kingston upon Thames
London N
London NW
Romford
London SE
Sutton
London SW
Twickenham
Southall
London W
London WC
Watford
Shetland Isles
Outer Hebrides
Isle of Man
Guernsey
Jersey
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
