Managing Violence and Aggression in the Workplace – Level 1
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COURSE CONTENT
This course is targeted at healthcare professionals; regardless of the health care setting.
> Introduction
> Recognising aggression
> Defusing aggression
> When aggression turns violent
> Assessing the risk
> Case studies
> The effects of violence and aggression
> Legislation
> Knowledge test
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Further Details
LEARNING OUTCOMES
This course raises participants’ understanding of the background and risks associated with dealing with potentially violent conflict. Employees learn skills to manage personal safety risks and to handle their own verbal and non-verbal behaviour in order to calm aggressive patients.
COURSE CONTENT
This course is targeted at healthcare professionals; regardless of the health care setting.
> Introduction
> Recognising aggression
> Defusing aggression
> When aggression turns violent
> Assessing the risk
> Case studies
> The effects of violence and aggression
> Legislation
> Knowledge test
TARGET AUDIENCE
This course is targeted at healthcare professionals; regardless of the health care setting.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
