Managing Peoples Performance - Getting the best from people.
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he course will set out procedures for setting effective Minimum Acceptable Standards (MAS) of behaviour, activity and results. It will examine how you can communicate an above the line mentality when agreeing targets so that people strive to beat targets and what to do when MAS are not met. We will also look at how you can best deal with difficult situations and people.
A culture of performance excellence will be developed allowing tough markets to be developed and opportunities fully realised.
You will be able to confidently deal with difficult people/situations
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Further Details
Content:
* Setting Minimum Acceptable Standards (MAS) of behaviour, activity and results.
* Developing an above the Line Mentality – agreeing targets effectively.
* Clarifying expectations.
* Where are we now? - SWOT on your current team performance
* Linking individual and team activity
* How to ensure the standards are communicated back in the business
* How to link activity, results and behaviour
* How to conduct Client Universe and Client profiling
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
