Assertiveness
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Assertiveness is the ability to express your feelings and opinions honestly, appropriately and directly, whilst respecting others' feelings.
By being assertive, we can greatly reduce the amount of stress we experience, and avoid conflict or internalising frustration
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Further Details
This course includes simple techniques to feel more confident and address situations in an assertive manner, without appearing aggressive.
Ideal for dealing appropriately with customers, colleagues and private relationships
It can be delivered as a half day, or more interactive full day course.
This Training Course is offered "in house" at the following locations:
Newcastle
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
