Further Details
This course will cover the techniques needed to gauge customer expectations and ensure that they are managed and met. The course will also provide delegates with an introduction to the skills needed to deal with difficult or demanding customers. The delegate will also be provided with an opportunity to analyze their own customer service style and seek ways in which this can be improved. Delegates will also be encouraged to look for additional value-adding opportunities for improving customer service and will be provided with an overview of the skills needed to identify these changes, assess their effectiveness and communicate these changes within their organisation. The course will also cover 'internal customers' as well as external customers. This course is aimed at All staff who are required to deal with internal or external customers either face-to-face or remotely.
Guide price
£255.00 per delegate |
