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Exam and Entry Requirements Delegates will receive the EXIN syllabus indicating pre-requisite knowledge, skill and practical experience required to undertake this Practitioner course. Pre Requisites Foundation Certificate in IT Service Management Practical experience in the field of Financial Management Course Benefits Understand the background to Financial Management for IT Services Understand the concepts of Financial Management in an organisation Be able to explain and justify the Financial Management process Be able to budget and identify the true costs of providing IT Services Be able to identify actual costs for the provision of IT Services Determine the cost prices of IT Services Be able to propose and document pricing and charging policies Demonstrate the need to monitor the Financial Management process How to report upon the Financial Management process Course contents Day 1 - Background to Financial Management This session will explain the importance of Financial Management for IT Services and will determine how critical this is to a business or an organisation. Frequently, IT Service costs have grown faster than other costs and customers are now asking questions in relation to justifying expenditure to improve their services. Concepts of Financial Management Financial Management is the sound stewardship of the monetary resources of the organisation. This session will identify the three main processes of Financial Management, including Budgeting, IT Accounting and Charging. We will further describe the aims of each of these three main processes according to ITIL best practice. Budgeting, Costing and Accounting In this session we will look at the methods for an IT organisation to predict and calculate the cost of services. In particular, we will determine a schedule for introducing or changing Costing and Charging for IT Services. Day 2 – Building the Cost Model Framework To calculate the cost of IT Service provision it is necessary to design a framework in which all known costs can be recorded and allocated to customers. The focus of this session will look at building the Cost Model, Cost Types, Costs by Customer Cost Models, Apportioning IT Service Costs and investment appraisal. Developing the Charging and Pricing System The concept of charging is not new but is often seen as too bureaucratic and too difficult to implement fairly. The objective of this session is to propose and document policies concerning Pricing and Charges for IT Services. In particular, we will look at Pricing Methods, affects upon the internal market, Differential Charging and the billing process. The role of the Financial Manager The IT Financial Management process must have an owner responsible for developing and reviewing the processes. This session will look at the roles and responsibilities of the IT Finance Manager identified in ITIL best practice. Financial Management Audit The purpose of auditing the Financial Management process is to demonstrate the effectiveness and efficiency of such a process. This session will utilise the ITIL best practice on how to audit, when to audit and documentation to be audited. Day 3 – Financial Management Tools Which tools are on the market? How do we evaluate? How do we integrate with Service Management disciplines? This session provides you with guidance on how to select the best tool. Financial Management Reporting and Reviewing Identifying the type and format of reports required within the organisation and how to produce reports on the basis of the Financial Management and explain the recipients of the reports. Course Review and Exam Preparation The three day course consists of exercises, syndicate work and assignments that will assist in developing an action plan for the future. Course structure The course is case study based, combining short lectures with individual and group assignments. The course provides a very good introduction to IT Service Management and many organisations have chosen to send some or all of their IT staff on these courses in preparation for an implementation programme. In Course Assessments/Assignments Part of the examination is made up of an assessment whereby the course provider tests two assignments during the course. In order to obtain the Practitioner Certificate in IT Service Management the result of this assessment must be satisfactory. Course Documentation Delegates will receive a bound copy of the PowerPoint slides used during the course, a copy of the itSMF IT Service Management pocket-guide and access during the course to the OGC publications. Delegates will also receive assignments, mock exams, exercises and case studies. OGC Publications This course utilises OGC Publication Service Support and Service Delivery.

Guide price

£850 per delegate + VAT