Management training for call annd contact centres
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LEARNING AIMS
Participants attending the programme will learn:
• How to set strategy to achieve targets and service levels
• How to select and reject the right people for the operation
• How to set up a training and development programme
• How to coach the team and keep them motivated
• How to implement performance management
• How to trouble shoot and solve performance problems
• How to build a culture that people are proud of
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Further Details
WHO SHOULD ATTEND
Managers and supervisors who are running a new call/contact centre or help desk as well as those with experience who wish to develop specific aspects of their existing operation. HR professionals and trainers responsible for established call centres or help desks where changes in performance or development of staff are wanted.
OVERALL AIM OF THE PROGRAMME
This programme will be of benefit to all participants seeking to:
• Increase standards of service and customer satisfaction
• Improve morale, team work and staff retention
• Increase efficiency through better use of resources
Call us now for more information on 0044 (0) 1908 644791 or email: info@dancinglion.com
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
