Arrears Collection Training
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PROGRAMME OBJECTIVE
To provide participants with the communication skills to be effective in arrears collections over the telephone.
WHO SHOULD ATTEND:
This event is ideal for staff who wish to increase their collection results as well as those new to the role seeking to learn core skills. Although this course is designed for those speaking to customers, anyone responsible for ensuring their team delivers a consistent message, balancing customer goodwill and social responsibility with getting paid on time, will benefit from attending this practical, intensive and stimulating event.
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Further Details
To summarise this programme will be of benefit to all participants seeking to:
• Understand how to get their debts put at the top of the pile
• Have arrangements to pay made by customers that are kept
• Take action to ensure debtor day targets are achieved
• Reduce serious cases of non-payment
LEARNING AIMS
Participants attending the programme will learn:
• How to make arrears collections calls to customer in debt
• How to negotiate an acceptable agreement
• How to deal with broken promises
• How to structure your telephone call for greater consistency
• How to to sound firm but fair over the phone
• Choosing words and phrases that create cooperation
• How to direct the customer to a payment arrangement
• To avoid habits that create negative reactions in customers
Call us now for more information on 0044 (0) 1908 644791 or email: info@dancinglion.com
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
