Managing poor performance and difficult behaviour
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Whether the problems are related to productivity, motivation, morale or personal reasons, they can be very disruptive. This course looks at the legal implications of the practical steps which managers can take to deal with under-performance and difficult behaviours.
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Further Details
Course Content
• Understanding reasons for under-performance
• What motivates people to work effectively?
o Motivating the unmotivated, disenchanted, under-performing employee
o Turning negative behaviours into positive and productive performance
• What are your options?
o Setting effective performance targets
o Giving training & supervision to support performance improvement
o Legal routes: handling disciplinary situations
• Strategies for coping with:
o People who don’t deliver
o People who disrupt the team’s performance
o People who refuse to accept feedback
o Sensitive issues with confidence
• Delivering quality feedback with assertive communication
• Recognising and rewarding positive progress
This Training Course is taught in classrooms in the following locations:
Canterbury
Tonbridge
London SE
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
