BPM for Managers and Analysts Overview
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Course Audience:
Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.
Course Goals:
* How to increase productivity and effectiveness
* How to increase business process compliance and governance
* How to make a business process more agile and enable it for a change
* How to increase ability to scale best practices across a changing organization
* How to improve communication, cooperation, coordination between teams
* How to improve visibility of process pipeline
* How to make operational forecasts more accurate
* How to increase process throughput
* How to minimize cost of inputs by leading the process actors through the process, and reduce high quality, expensive staff
* How to make new hire ramp-up faster, by making new hires following the business process documentation
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Further Details
Understanding Business Processes
* What is a business process
* Types of business processes
* Unified Modelling Language (UML)
* Business Process Modelling (BPMN)
* Use Cases
* An Incremental Process for Modelling
Process Improvement Lifecycle
* Putting the team together
* Integration with the development lifecycle
* The process improvement lifecycle and Radical vs. incremental improvement
Defining Business Processes
* Business Use Case Diagrams
* Business Use Cases and Business Actors
* Modelling Hi-level and Group Processes
* Business Process Modelling Workshop (case study)
Mapping into System Requirements
* System Use Cases
* Mapping Actors and Use Cases
* Mapping Activities
* Mapping Business Scenarios
* Mapping Business Workers
* Mapping the Business Entity Model
* Mapping Workshop
Preliminary Process Assessment
* External factors
* Identifying core and supporting processes
* Setting up improvement targets
* Identifying customers and stakeholders
Business Process Models
* Pros and cons of different modelling techniques
* Process model components
* Intro to use case scenarios
* Business objects
* Mapping the workflow
Modelling Current Processes
* Interviews and focus groups
* Modelling conditions, triggers, events and business rules
* Levels of abstractions
* Modelling tips and techniques
* Knowing when to stop
Quantifying Processes
* Deciding what and how much to measure
* Measuring customer satisfaction
* Measuring performance
* Measuring efficiency
* Analysing Current Processes
Analysing activities
* Identifying value-added activities
* Analysing workflow patterns and constraints
* Dynamic analysis - simulation
* Identifying areas of improvement
* Modelling New Process
Generating new ideas
* Documenting alternatives
* Integrating performance measurement mechanisms
* Capturing and representing process knowledge
* Managing the modelling process
Putting the New Business Process Models to Work
* Mapping to systems requirements
* Policies and procedures manuals
* Models as tools for change management
* Process management
Selecting Methods/Tools
* Method evaluation and selection and customization
* Modelling and simulation tools
* Workflow management tools
* Intranets and Extranets
* Process and knowledge management tools
This Training Course is taught in classrooms in the following locations:
London EC
London WC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
