Further Details
Negotiate, plan and implement effective service level agreements which promote successful contractor and partner relationships, reduce costs and improve business performance.
THIS COURSE WILL ENABLE YOU TO:
- Identify specific areas where SLAs are critical to ensure continuity and stability in your organisation
- Develop, write and implement SLAs which ensure value for money
- Ensure your formal agreements promote service excellence
- Fully understand the ownership and cost implications
- Understand how to communicate, document and review needs
- Establish service boundaries appropriate for your organisation
- Effectively measure and manage performance
- Determine appropriate penalties and escalation procedures to deal with underperformance
Guide price
£995 plus VAT |
