Establishing and Managing SLAs and Service Contracts
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Establishing and Managing Service Level Agreements will enable you to negotiate, plan, and implement effective service level agreements which promote successful contractor and partner relationships, reduce costs and improve business performance.
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Further Details
Negotiate, plan and implement effective service level agreements which promote successful contractor and partner relationships, reduce costs and improve business performance.
THIS COURSE WILL ENABLE YOU TO:
- Identify specific areas where SLAs are critical to ensure continuity and stability in your organisation
- Develop, write and implement SLAs which ensure value for money
- Ensure your formal agreements promote service excellence
- Fully understand the ownership and cost implications
- Understand how to communicate, document and review needs
- Establish service boundaries appropriate for your organisation
- Effectively measure and manage performance
- Determine appropriate penalties and escalation procedures to deal with underperformance
This Training Course is taught in classrooms in the following locations:
Bromley
London SW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
