Training course summary

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Part 1 - Role and responsibilities of a door supervisor (14 hours) Introduction Aim: To introduce door supervisors to the leisure and security industries. Objectives: By the end of this session trainees will be able to: Define the role of the door supervisor Identify the qualities of a door supervisor Identify the key players in the leisure and security industries State the relationships with the SIA, the police and local authorities State the main objectives of door supervisors State the requirements for door supervisors under the Private Security Industry Act Behavioural standards Aim: To discuss appropriate behaviour for door supervisors. Objectives: By the end of this session trainees will be able to: State the reasons for having behavioural standards List the SIA's specific requirements in relation to licensing and enforcement Civil and Criminal Law Aim: To discuss civil and criminal law relevant to door supervision. Objectives: By the end of this session trainees will be able to: Show an understanding of civil and criminal law State the requirements relating to the use of force State what is meant by 'reasonable' and 'necessary force' Identify types of assault List some other criminal offences that door supervisors may come across List the options available when the law is broken Back to the top Searching Aim: To discuss search procedures. Objectives: By the end of this session trainees will be able to: State the reasons for searching premises State how to search people and their property State 'conditions of entry' and the importance of obtaining permission to search State the difference between general, random and specific searches Define an 'offensive weapon' State the hazards of conducting a search State the procedures for recording articles seized during searches List the options available to door supervisors if they find items during searches Arrest Aim: To discuss arrest procedures. Objectives: By the end of this session trainees will be able to: Define an arrestable offence State the agreed procedures for arrest State the limitations to a door supervisor's powers of arrest Identify circumstances in which door supervisors may arrest Specify why arrests should only be made as a last resort State the procedures following an arrest Drugs Awareness Aim: To discuss drugs and drug abuse. Objectives: By the end of this session trainees will be able to: Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997 State some of the symptoms of drug abuse List the most common types of illegal drugs List signs of drug dealing State how to deal with customers found in possession of drugs State the procedure for handling seized drugs List Health and Safety issues in relation to illegal drugs State how to dispose of contaminated waste Back to the top Recording Incidents and Crime Scene Preservation Aim: To discuss incident recording and crime scene preservation. Objectives: By the end of this session trainees will be able to: List the types and reasons for records State the reasons for recording incidents Identify incidents that need recording and when to call the police Explain what information a record should contain State the rules for incident book/notebook entries List the different types of evidence State how forensic evidence can be obtained at a crime scene State the basic rules to follow to preserve evidence Licensing Law Aim: To discuss licensing law and the licensee's social responsibility Objectives: By the end of this session trainees will be able to: State the law in relation to refusing entry and ejecting customers State police powers in relation to licensed premises State the different types of licences and permissions available for premises State the rights and duties of licensees and door supervisors as their representatives State the law in relation to young persons State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming Equal Opportunities Aim: To discuss Equal Opportunities and Discrimination. Objectives: By the end of this session trainees will be able to: State what is meant by equal opportunities, prejudice and stereotyping State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act State how these Acts may be enforced Health and Safety at Work Aim: To discuss Health and Safety in the workplace. Objectives: By the end of the session trainees will be able to: Define the main areas of Health and Safety legislation State the purpose of 'duty of care' State the responsibilities of the employer, employees and self employed Identify typical risks, hazards and spillages Identify safety signs and safety signals State the precautions to be taken in the manual handling of heavy goods State the precautions to be taken against HIV, hepatitis and other infectious diseases Back to the top Emergency procedures Aim: To learn the basic procedures for emergency situations Objectives: By the end of this session trainees will be able to: Define the term emergency List the reasons for fire certificates and occupancy figures State the three components of fire Explain the importance of knowing the venue's fire and evacuation procedures List the types of fire extinguishers, and their use State the procedures for a bomb threat State how to act in a first response situation requiring first aid State who to contact in first aid situations Part 2 - Communication skills and conflict management (14 hours) Introduction to communications skills and conflict management Aim: To discuss communication skills and conflict management. Objectives: By the end of this session trainees will be able to: State the importance of customer care Show an understanding of basic communication skills Show an understanding of verbal and non-verbal communication effectively State the need to calm difficult situations and avoid violence Identify different types of behaviour State what risks can occur during violence at work Identify the most common conflict flash-points State the importance of managing aggression Show an understanding of basic problem-solving skills State the impact of reflecting and learning from the experience of conflict Application of communication skills and conflict management Aim: To observe and discuss scenario situations requiring effective communication skills and conflict management. Objectives: By the end of this session trainees will: Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict. Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict. Be able to identify some of the types of incidents that occur inside a venue Understand how they can deal with incidents in a way that reduces the risk of conflict. Understand the law about arrest in relation to a door supervisor's role

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