Further Details
Duration:
3 Days
Overview:
This course is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. While the Manager’s Certificate focuses on managing ITIL-based solutions across the breadth of Service management subjects, the Practitioner’s Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.
Learning objectives
By the end of the course delegates will be able to demonstrate:
Understand ITIL Problem Management and what it does for Service Management.
Understand how to implement a successful Problem Management function: maximize your benefits while minimising your risks and costs.
Learn how to improve how Problem Management is managed within an organisation.
Who should attend?
Service Management professionals who are working within the Problem Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.
For more information visit www.itil.uk.com
Guide price
£795 inc. courseware & exam |
