Further Details
Duration:
3 Days
Overview:
This course is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. While the Manager’s Certificate focuses on managing ITIL-based solutions across the breadth of Service management subjects, the Practitioner’s Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.
Learning objectives
By the end of the course delegates will be able to demonstrate:
Ability to plan for the implementation of ITIL Change Management
Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
Organising the Request For Change (RFC) authorisation process
Preparation for and manage the Change Advisory Board (CAB) meetings
Management of changes through their lifecycle
Production and management of the Forward Schedule of Change (FSC)
Ability to define and agreeing change models and standard changes
Knowledge of building, testing and implementation of authorised changes
Co-ordination of the back-out of failed changes
Awareness of the support tools and techniques available for the implementation of Change
Management and be able to indicate how improvements can be made
Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
Understanding of the interdependencies between Change Management and other IT and Service Management processes.
Who should attend?
Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.
For more information visit www.itil.uk.com
Guide price
£810 inc. courseware & exam |
