The Successful First Time Manager
Course Overview:
Being promoted to a managerial position for the first time can be very daunting, with the weight of responsibility for managing people and client relationships. This one day course is designed to help first-time managers get to grips with essential principles for managing others.
Course Objectives:
• How people learn on the job
• Principle of effective delegation
• How to motivate others
• Giving feedback on performance
• Conducting effective appraisals
• Principles of client care
• Dealing with complaints
• Proactive client relationship management
What will the course cover:
• How people learn on the job
• Principle of effective delegation
• How to motivate others
• Giving feedback on performance
• Conducting effective appraisals
• Principles of client care
• Dealing with complaints
• Proactive client relationship management
Further Details
Course Duration and Location :1 day in London or Manchester.
Course Dates:27 Sept 10, 28 Oct 10, 30 Nov 10, 16 Dec 10,26 Janv 11, 28 Fev 11, 29 Mar 11, 27 Apr 11, 25 May 11, 28 Jun 11, 22 Jul 11, 30 Aug 11
Who should attend?
This session is ideal for people who have just been promoted -- or are about to be promoted -- to their first front-line management position.
This Training Course is taught in classrooms in the following locations:
Guide Price: 315 per day
Other Business & Management courses
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| Category: | Business & Management |
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