QUESTIONING AND LISTENING SKILLS

COURSE OBJECTIVES

Communicate more effectively.
Gain new information through effective questioning techniques.
Pick up on hidden messages.
Listen for feelings as well as meaning.
Use techniques to check and build understanding.
Increase your confidence when communicating face-to-face.

COURSE DESIGNED FOR

Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences through effective questioning and listening skills.

COURSE DURATION

One Day

MAXIMUM NUMBER OF DELEGATES

Eight

IN HOUSE OPTION AVAILABLE

Yes

COURSE CONTENT

Barriers to Effective Communication ~

Identifying and using different communication styles
Why do we not communicate effectively?
The impact of the company culture
Understanding the other person's perspective

The Impact of Poor Listening and Questioning ~

Creating confusion and misunderstanding
Losing new ideas and stifling creativity
Causing frustration and de-motivation

Good Listening Skills ~

Why are listening skills so important?
Actively listening - not just hearing
The importance of body language - detecting unconscious non verbal patterns
Learn how to listen for feelings
How to absorb an unpalatable message
Improving your concentration when listening
Developing empathy - demonstrating appreciation of the other person's point of view

Good Questioning Skills ~

What is the purpose of questions?
Taking the time to question - rather than answer
Dealing with enquiries - getting the facts
Seeking information - knowing what to ask
Using probing techniques to gather information
Understanding when and how to ask a question
Checking for receptivity and gaining commitment

Using the Information ~

Using information effectively

Personal Development ~

Creating an action plan