Customer Service
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Establishing and maintaining high levels of customer service is a challenge for organisations in all sectors. It is widely agreed that this can only be achieved through the skills and commitment of staff. This course aims to build your skills and confidence when dealing with customers, internal and external, and to help you gain greater satisfaction from doing so. It will also allow you to consider ways of enhancing customer focus and improving the quality of customer service.
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Further Details
Course objectives:
•To explain the main elements of professional customer service
•To identify the needs and expectations of internal and external customers
•To identify ways of improving the quality of the customer experience
•To understand your personal impact on customers and how attitudes make the difference
•To use a range of strategies for communicating effectively with customers
•To adapt your behaviour and deal positively with difficult customer interactions
This Training Course is taught in classrooms in the following locations:
Aberdeen
Dundee
Edinburgh
Falkirk
Glasgow
Kirkaldy
Perth
Belfast
London SW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
