Managing unacceptable employee behaviour

Contents:
By the end of this course each delegate will be able to;

Describe the seven types of difficult employees
Identify different styles of leadership and understand when to apply them
Identify the root causes of performance shortfall
Explain how to measure poor performance objectively
Establish a system for dealing with poor performance, misconduct and gross misconduct
Describe when to take corrective or punitive action
Describe the proper procedures for dealing with employees who are off sick
Demonstrate how to change behaviour using a counselling style of communication
Prepare for and conduct a performance review meeting
Demonstrate the coaching cycle
Describe what actions amount to gross misconduct
Draft a proper disciplinary procedure for their business
Describe the fair grounds for dismissal
Explain the legal obligations when terminating employment
Create warning letters and letters of dismissal
Describe the motivational and legal risks associated with failure to discipline properly