Outbound Telephone Sales
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The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques.
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Further Details
Contents:
By the end of this course each delegate will be able to:
Understand and describe the sales process (cycle)
Describe and use a simple telesales structure
Use simple communication skills to gather information and gain commitment
Recognise and respond to buying signals
Describe the structure for overcoming objections
Understand the importance of relationship selling on the phone
Enhance their company's image by dealing professionally with incoming calls
Understand the difference between selling an appointment and selling a product or service on the phone
Ask for an appointment with confidence
This Training Course is taught in classrooms in the following locations:
Aberdeen
Edinburgh
Glasgow
Inverness
Belfast
Newcastle
Manchester
Birmingham
Bristol
London NW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
