The Proficient Supervisor and Manager
When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their newfound skills and management techniques into practice and begin the process of effective, professional supervisory control.
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Contents:
• State the principles and main roles of management
• Recognise the effectiveness of different motivational tactics
• Design an effective staff incentive programme
• Practice the skills of assertiveness and active listening
• Plan a systematic approach to staff development
• Identify and use the different component parts of the coaching cycle
• Consider delegation as a staff motivational tool
• Plan a delegate project
• Use a simple problem solving structure
