Reception and Telephony Skills
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This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.
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Further Details
Contents:
This course includes a variety of modules including: -
• The receptionist's role
• The welcome greeting and managing reception
• Image, appearance and behaviour
• Essentials of customer care
• Communication skills
• Dealing with difficult people and handling complaints
• Professional telephone behaviour
• Assertive, aggressive and passive behaviours
• Developing an effective telephone manner
This Training Course is taught in classrooms in the following locations:
Aberdeen
Edinburgh
Glasgow
Inverness
Belfast
Newcastle
Manchester
Birmingham
Bristol
London NW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
