Managing Conflict in the Workplace
onflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions.
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Further Details
Contents:
The content for this in-depth course includes: -
Understanding why conflict is inevitable
Understanding how conflict can be positive
Traditional ways of dealing with conflict
Patterns of behaviour
Learn a preference for coping with conflict
Distinguish between aggression, assertion and submission
The three stances
- Aggressive - Assertive - Passive
Conflict strategies
Manage conflict both internally and also with customers and suppliers
Develop the skills necessary to handle a variety of everyday confrontational situations
This Training Course is taught in classrooms in the following locations:
Aberdeen
Edinburgh
Glasgow
Inverness
Belfast
Newcastle
Manchester
Birmingham
Bristol
London N
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
