The Assertive Toolkit
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Assertiveness – The win-win approach to relationships at work
Assertiveness is a way of relating to the outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves.
This programme is for you if you want a toolkit of techniques to engage with other people, whilst also respecting your own needs. You will be encouraged to apply a range of methods to invoke behaviour that is more assertive and will learn how to communicate positively to achieve win-win outcomes.
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Further Details
On completion of this course you will be able to:
Define assertive behaviour and demonstrate ways to communicate assertively
Determine the difference between assertive, aggressive and passive behaviour
Recognise your behavioural style
Identify methods of expressing yourself positively to project a confident image
Show an understanding of your own rights and the rights of others to express their views
Recognise assertive behaviour having practised techniques in a range of situations
Programme Focus
Introduction and Objectives
The communication process
Prepare to communicate
Communication tools
Active listening
Body language
Using your voice
Appropriate use of empathy
Self awareness
Self esteem
Submissive, aggressive and assertive behaviour
Behavioural styles
Self perception
How others see us
Assertiveness toolkit
Assertive techniques
Giving feedback
Self disclosure and “I” statements
Saying “No”
A congruent message
Controlling emotion
Techniques for staying calm and in control
Barriers to assertiveness, controlling fear, coping with criticism
Assessing your knowledge and putting the skills into practice
Practising techniques in a range of situations
Making it happen – action planning
Review of Programme
This Training Course is taught in classrooms in the following locations:
Slough
London EC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
