Further Details
COURSE OBJECTIVES
Identify appropriate performance standards and competencies.
Define and communicate clear performance goals.
Hold clear and concise performance review discussions.
Develop individual development plans.
Monitor and measure performance.
Use coaching, mentoring and appraisal to enhance individual performance.
Use performance management to encourage individuals to take responsibility for their development.
Improve recruitment and retention of staff.
COURSE DESIGNED FOR
Managers, team leaders and supervisors who have people reporting to them and who are responsible for managing and developing the performance of others.
COURSE CONTENT
The Importance of Performance Management - To the Team and To the Business ~
The cost of poor people management
Common barriers to good performance management
Setting Objectives and Clear Expectations ~
Creating and communicating the performance standards for all posts - ensuring common understanding
Using a competency framework
Setting SMART organisational, team, and individual objectives
Personal goal setting- clarifying the work outputs, skills and knowledge needed to meet performance expectations
Creating learning and development plans
Linking reward structures to performance change
Reviewing Performance ~
Developing appropriate appraisal systems
Reviewing versus objectives - right work in the right way?
Communicating clearly - structuring the review meeting
360 degree feedback versus standard appraisal
Encouraging self-appraisals/reviews
On the Job Coaching and Feedback ~
Motivating individuals and the team
Handling difficult people
Using coaching and mentoring
Giving feedback to make a difference to the daily performance of people - don't wait for a formal review
Identifying and filling skills gaps
Providing support and encouragement
Guide price
£395 1st delegate (£195 for all others from the same organisation) |
