Effective Communication

Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

On completion of this course you will be able to:
Develop effective questioning and listening skills
Understand the true nature of assertiveness as distinct from aggression or submission
Gain genuine confidence in communicating with others at all levels
Develop the skills of assertive communication
Increase self awareness around assertive behaviour and communication
Meet your needs more effectively
Build stronger relationships with others
Programme Focus
Introduction and Objectives

The true nature of assertiveness
Defining terms – what precisely is assertiveness?
Breaking the myths and misconceptions

The benefits of communicating assertively
How assertiveness impacts on relationships
The negative impact of other approaches

Behaviour - getting it in perspective
The four behavioural options
How our conditioning prevents us being assertive - the two ‘taboos’
React or respond? - the distinctions

Rights and responsibilities
An assertive ‘Bill of Rights’
Two way street: Achieving a balance between rights and responsibilities

Assertive language
How we communicate
The vital importance of integrity and congruence
Assertive tone and body language

Being responsive
The power of active listening as an assertiveness tool
Gaining empathy and understanding

Putting yourself forward
Making requests and the psychology of asking for what we want
Saying “no”
Negative feelings assertion

Dealing with ‘difficult’ people
Dissolving aggression in others
Handling put downs
Remaining calm and in control

Giving and receiving feedback and criticism
“Soft on the person, hard on the issue”
Key do’s and don’ts on feedback and criticism
Dealing with compliments

Guide Price: £445 + VAT

Delivery: Classroom
Category: Internal Communication »

Search for internal communication courses in