Further Details
COURSE OBJECTIVES
Examine what causes stress.
Look at the effect of stress on individuals.
Consider the physical and psychological effects of stress.
Define how we deal with stress.
Examine ways in which we can reduce the effects of stress.
COURSE CONTENT
What is Stress? ~
Stress management
Stress at work
Individual perceptions of stress
Burnout processes
Developing Face-to-Face Confidence ~
Using your body language for impact
Using all the senses to grab attention
Overcoming personal concerns and fears
Receiving and coping with high impact conversation
Handling objections
Precise questioning
Gaining the Confidence of Others ~
Advanced listening
Encouraging and responding to positive and negative feedback
Dealing constructively with negative or unresponsive individuals
Understanding the other person's position
From Impact to Actions ~
Creating positive outcomes
Not losing sight of the desired result
Negotiating the first steps of your success
Continual reinforcement of the message
Personal Action Plan ~
Developing techniques to handle stress positively
Applying these techniques to the individual's environment
Guide price
£395 1st delegate (£195 for all others from the same organisation) |
