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PROFESSIONAL WRITTEN COMMUNICATION

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Training course summary

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Organisations and individuals establish their credibility with professional and well written communication. This course provides delegates with immediate and practical guidance on how to communicate effectively, and professionally through written communicaton. In areas ranging from planning and grammar, to tone, style, and final proof-reading, delegates will quickly develop their writing skills and confidence in order to improve e-mails, letters, memos and reports. Delegates are encouraged to bring written examples with them, so that they may receive personal feedback from the trainer.

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Basic

Further Details

COURSE OBJECTIVES Plan, prepare and write with greater confidence. Construct letters, memos, e-mails, and short reports that get results. Produce written communicatons that relay your message to the recipient in a positive, professional and persuasive manner. Save time and handle correspondence with less instruction. Adapt your writing style to suit the nature of the correspondence whilst achieving clarity and brevity. Write accurately and professionally, avoiding unnecessary jargon or cliches. Avoid common errors and use sentences, paragraphs, and punctuation correctly and effectively. Analyse and edit your work quickly and constructively, and adopt effective proof-reading techniques. COURSE DESIGNED FOR Individuals who want to save time and produce accurate, professional business correspondence with confidence. COURSE CONTENT The Principles of Effective Business Writing ~ Types of business documents: letters, reports, e-mails, facsimiles and minutes Avoiding Common Problems ~ The rules and reasons for grammar - avoiding common pitfalls Building better sentences - using punctuation to aid understanding Vocabulary, spelling, jargon and slang Formal words, proprietary names, copyright The Recipient ~ Focusing on the reader's requirement Using the right approach - responding to complaints, giving information, getting action, interesting customers etc. Creating an impact- getting and maintaining the reader's attention The use of 'action words' to inspire positive response and results Preparation and Approach ~ Clearly defining the objectives of the document Gathering factual information to assist in conveying your message Organising your thoughts/material logically Simple structuring Styles of Writing and Being Persuasive ~ A 'reader-friendly' style - compelling openings and positive conclusions Informative, persuasive or assertive writing Imaginative use of vocabulary Developing your Style of Business Writing ~ Overcoming 'word inflation' and cutting out the 'waffle' Writing in a clear, concise and professional business manner Expressing yourself - conversational and appealing writing Enhancing your language skills and expanding your vocabulary Constructive Self-analysis ~ Avoiding redundant phrases, unnecessary jargon and cliches Identifying and correcting grammatical errors Proof-reading and editing - avoiding time consuming re-writes Personal Development ~ Progressing your writing skills- introduction to report writing Refining your skills - learning to get it right first time Formulating an action plan

Guide price

£395 1st delegate (£195 for all others from the same organisation)

 

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