INTERVIEW AND SELECTION SKILLS

COURSE OBJECTIVES

Understand why mistakes are made.
Understand a four step process.
Plan and prepare for a selection interview .
Identify where you can improve your existing interview techniques and contribute to the interview process with increased confidence.
Project a professional image during the interview which puts the candidate at ease.
Specify the requirements of the job vacancy to be filled and maintain a focus on the interview’s primary objectives.
Identify the criteria against which to select the most suitable candidate for the job vacancy.
Use an effective questioning technique to elicit information from the interviewee.
Understand how to assess potential in a candidate, and make effective decisions about each candidate based on the information gained during the interview.

COURSE DESIGNED FOR

Staff who are required to take part in selection and interviewing, or who administrate recruitment and need to have a good understanding of the recruitment and selection process.

COURSE DURATION

One Day

MAXIMUM NUMBER OF DELEGATES

Eight

IN HOUSE DELIVERY OPTION AVAILABLE

Yes

COURSE CONTENT

Preliminary Considerations ~

Defining the recruitment and selection process
Methods of recruitment - head-hunters, recruitment agencies, the media and internal applications
Key documents
Identifying your role and responsibilities
Understanding why mistakes are made

Selection Overview - A Four Step Process ~

a) Define the position

Define the role and responsibilities
Identify the required skills and competencies
Prepare checklist for interview questions

b) Screen the candidates

Agencies
Application forms, CV's, telephone interviews

c) Interview

The introduction
Types of interview questions and techniques
Behaviour and competency based interviewing
Closing the interview

d) Document and decide

Objective comparison of candidates
Giving feedback, both positive and negative

The Interview Environment ~

Preparing the interview room
Selecting an appropriate interview time and venue
Style of interview - one-to-one, board, panel, who should attend etc.

Conducting Successful Interviews~

Establishing an open environment in which the candidate is encouraged to open up
Overcoming barriers to communication
Building rapport quickly
Positive body language
Keeping the interview on track
Identifying candidate's qualities, attributes and skills
The importance of employment legislation in successful interviewing
What not to ask
Interview simulation - delegates will be given opportunities to conduct an interview in a supportive and risk free environment

Effective Questioning and Listening ~

Questioning techniques - open and closed questions
Developing active listening skills
Probing questions - seeking clarification of answers
Note-taking - recording information for future use

Interview Review ~

Post interview assessments
Reviewing candidate's qualities, attributes and skills against predetermined criteria
Selecting the right candidate - evaluating performance, strengths and weaknesses

Personal Development ~

Developing a personal action plan