Communication

This course covers, Motivating communication
Communication techniques
Verbal communication
Non-verbal communication
Behavioural communication
Communicating responsibly
Supporting needs, wishes and preferences
Confidentiality
Sharing information appropriately
Gossip
Barriers
Blocks
Questioning techniques
Open questions
Closed questions
Prompting and probing
Silence as a communication tool
Listening
Active listening
Reflective listening
Empathy
Eye contact
Facial expressions
Gestures
Body language
Physical contact, touch
Personal space
Dealing with misunderstandings
Syndromes, conditions and communication
Hearing problems
Sight problems
Communication aids
Introduction to communication theories such as Johari
Window and Transactional Analysis

And more. All handouts included.