Successfully Managing People - ILM ENDORSED PROGRAMME

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Building a foundation for excellence in management

This interactive and intensive programme provides first line managers with an ILM endorsed certificate whilst learning and putting into practice the fundamentals of management and leadership. The course in Successfully Managing People raises self awareness of delegate management skills, discusses the theory of successful management, leadership and team leadership and provides an effective arena to practise new skills discussed and learned.

To conclude the course delegates will complete a 1000 -1200 word assessment to assess their understanding of the principles of management, complete four short segment reviews, normally of no more than 250 words and with one to one feedback from the trainer, complete a Personal Development Record to use back in the workplace. Delegates will receive an ILM endorsed certificate recognising their success on passing the assessment.

On attendance to the programme delegates will be registered with the ILM and be invited to claim their free ILM membership. Membership provides continued learning about management, networking opportunities and up to date information relevant for today's supervisors and managers, via the ILM's resource centre.

This programme is for you if you are new to a supervisory or first line management role and want to learn the tools and techniques that will give you a firm foundation upon which to build your career in management.

Delivery:
  • Classroom
Regions:
  • South East England
  • London
Category:

Further Details

On completion of this course you will be able to:

Identify your management style and how to adapt it to suit individual development levels
Discuss the many qualities of effective leaders and how they use them in specific situations
Be able to describe what makes a high performing team
Set SMART objectives in agreement with the team
Practise essential communication skills to ensure openness and honesty
Plan how to motivate key staff members
Use an effective problem solving and decision making tool
Be able to describe the key CHANGE principles and how to communicate with staff to move them through change in the organisation

Programme Focus

Introduction and Objectives

Introduction to the ILM Endorsed Programme
Membership and benefits
The assessment and criteria

Introduction to Leadership and Management
The difference between leadership and management
The skills and qualities of effective leaders
Identifying your leadership style
Using appropriate styles with staff development levels

Building the Team
Characteristics of performing teams
Achieving balanced team roles
Agreeing SMART goals with the team

Effective Communication
The importance of building rapport
Listening and respect
Powerful questioning and checking understanding
Communicating messages - confidently, clearly and succinctly

Motivating for Performance
Identify what motivates people at work
Recognise how staff get demotivated
Plan tangible steps for each motivating factor

Introduction to Decision Making and Problem Solving
A simple six step method for evaluating and making effective decisions
Objective setting
Analysing problems
How to evaluate options
Implementing decisions

The principles of Change in the workplace
The principles of change management
Communicating through the steps of change

Review of Programme

Delegates will complete an assignment following the course to assess how they will use the key learning points back in the workplace. This is a pass or fail assessment.
Delegates will also complete an action plan for their further development.

This Training Course is taught in classrooms in the following locations:
Slough
London EC

Guide Price: £1100 + VAT