Team Leader Toolkit
Linking management and workforce
Being the link between management and the workforce can sometimes result in team leaders being pulled in different directions. This can be particularly tough if you are making the transition from team member to team leader. You are no longer on equal terms with your peers. Now you have to earn their respect, show authority and lead them, often having to make unpopular decisions.
This programme is for you if you are a newly-appointed team leader who wants to overcome the challenges and complexities of your role by identifying the possibilities and potential.
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Further Details
On completion of this course you will be able to:
Understand the roles played in teams
Handle delicate situations assertively
Set SMART goals
Understand leadership styles and learn when it is appropriate to use them
Use influence to succeed
Understand what motivates people
Mentor new personnel and provide constructive feedback
Programme Focus
Introduction and Objectives
Team roles
What are they?
Harnessing different types to create strong teams
Assertiveness
Knowing the difference between assertiveness, aggressiveness and submissiveness
Conducting meetings assertively
Handling aggressive behaviour
Situational leadership
Understand those factors which determine the most effective leadership style: whether to direct and tell, sell and coach, consult and facilitate or delegate and empower
Motivation
Hertzberg, McLelland and Maslow
What are the factors affecting motivation?
What motivates us as individuals?
What is our individual motivational style?
How to influence
Building rapport
Making your point
Identifying your influencing style: Negotiation, vision, logic, people orientation and association
Setting goals
Agreeing goals which are specific, measurable, achievable and time bounded
Giving feedback
The importance of having a structure for giving feedback: gathering data, formulating as initial assessment, exploring the reasons, agreeing an improvement plan
Mentoring
The importance of new personnel reaching maximum performance as early as possible
Review of Programme
This Training Course is taught in classrooms in the following locations:
Slough
London EC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
