Management Essentials

On completion of this course you will be able to:

Be confident that you have the right skills, knowledge and attitude to manage people effectively
Get better results from your team by encouraging creativity and innovation
To have developed a leadership style that inspires


Programme Focus

Introduction and Objectives

Communication and Image Projection (1 day)

Build self-confidence and self-esteem
Reflecting on your self image and projection
Understanding the significance of
inter-personal skills
Projecting positivity

Essential elements of effective communication
Improve first and lasting impressions with a
positive self-image
Using effective body language
Using positive verbal skills
Projecting confidence
Powerful communications skills
Effective questioning and active listening skills

Behaviour
Behaviour - getting it in perspective
The four behavioural options
How our conditioning prevents us
being assertive
React emotionally or respond objectively?

The true nature of assertiveness
Defining terms
– what precisely is assertiveness?
Breaking the myths and misconceptions

The benefits of communicating assertively
How assertiveness impacts on relationships
The negative impact of other approaches

Assertive language
How we communicate
The vital importance of integrity
and congruence
Assertive tone and body language

Formal problem solving
What is a problem?
Introduce planning, problem solving
Decision making and total quality, Kaizen
Planning in teams

Progressive Management Skills (2 days)

The essential skills to management
The role of the manager
Qualities of a good manager
Assess your current management style

Team management
How to get your team working together
Review the building blocks of effective teams
Monitoring the stages of team development
Identify team roles

Developing motivation
Understand what motivates people
McClelland and Maslow’s Theories of motivation
How to apply the theory
Writing motivation plans

Managing people and performance
Understanding reasons for poor performance
Strategies for managing poor performance

The true empowerment of delegation
Do we delegate?
How do we delegate?
The do’s and don’ts of delegation
Delegate to motivate

Learning theory
Factors affecting learning
Learning styles
Kolb’s learning cycle
Coaching methods

International coaching federation
Understand ICF core competencies
Understand ICF code of ethics

Case study and role play

Leadership and Team Development (2 days)

What is a leader?
Good and bad leaders
The qualities of a great leader

Your leadership style
Recognise your strengths
Adjust your style to accommodate
the team
Providing direction
Providing support

Team development
What’s it all about?
> Confrontation
> Trust
> Communication
> Openness
> Commitment
Revisit Tuckman’s team development model
Adopt the appropriate leadership style
for the team’s development stage

Team roles
Allocating appropriate roles to tasks
Use leadership skills to promote team
performance

Being responsive
The power of active listening as an
assertiveness tool
Gaining empathy and understanding
Identifying and adapting to a variety of
communication styles

Creative Thinking and Problem Solving (1 day)

The importance of creativity
Review your own approach to creativity
Identify barriers to creativity at work
Fostering creativity at work

Creating a creative work environment
Factors that influence creativity
Creative approach and innovation
Running a meeting as a creative environment
Individual motivators
Managing the creative entrepreneur

Creative thinking techniques
Six thinking hats
Mind mapping
Other lateral and logical techniques
The “gurus” of creative thinking and rational
process

Making rational business decisions
Apply techniques effectively and appropriately
Introduce the 6 step problem solving wheel

Effective use of your time
Running meetings effectively
Planning
Priority setting
Dealing with other people’s time

Leading the way
Understand John Adair’s leadership model
Teams and team working
Balancing teams and team roles
Developing the team

The Manager as a Coach (2 days)

What is coaching?
Coaching defined
The benefits of coaching

The role
Qualities of a good coach
Confidentiality
Relationship management

The skills
Active listening
Questioning techniques
Observational skills
Giving verbal instructions
Motivational and developmental feedback

The structure of your session
The seven steps for coaching
Using the GROW model
Setting SMART objectives
Coaching documentation
Goals, strategies and actions framework

Formal problem solving
Team based planning and problem solving
Understanding the importance of clear
objectives
Using the six step wheel to plan
Brainstorming for options
The importance of good communication
Implementing effective listening

Change management
Understand the human response to change
Managing change using the transition grid

Practical leadership and
team development exercises
Practise leadership skills
Learn from experiential exercises
Gain feedback from other participants
and the trainer

Celebrate Success!