Introduction to Emotional Intelligence
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In management roles today, not only does the manager need to have technical skills, they also need to have personal qualities such as initiative, adaptability, empathy and persuasiveness. These personal qualities are the skills of Emotional Intelligence.
This is an introductory course, which highlights the skills of Emotional Intelligence and how they can be utilised to great effect in the workplace.
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Further Details
Course Objectives:
By the end of the course, delegates will have:-
Reviewed the meaning of emotional intelligence and its purpose in the workplace
Reviewed the five competencies of Emotional Intelligence Creative Tension, Active choice, Resilience under Pressure, Empathic Relationships, Self Awareness and Control
Identified motivational emotions
Identified the skills required to develop Emotional Intelligence within themselves
Developed a personal plan to utilise the skills of Emotional Intelligence
Practised their newly acquired skills in a work context
Developed an action plan for implementation in the workplace
Course Content:
Introductions
Introduction to Emotional Intelligence
What is emotional intelligence?
How can this be utilised in the workplace
Identifying personal competences
The five elements of emotional intelligence
Empathy why is it essential for managing and leading others
Cultivating Self Awareness
Understanding our own and others emotions
The role of intuition in decision-making
How to manage your internal states, impulses and resources
How to control disruptive emotions
Motivational Emotions
What are these?
How can we utilities these to develop ourselves
Utilising the Skills of Emotional Intelligence in the Workplace
Practical exercises
Personal Development Action Plans
This Training Course is taught in classrooms in the following locations:
Edinburgh
Leeds
Newcastle
Manchester
Cambridge
Ipswich
Nottingham
Norwich
Peterborough
Birmingham
Bristol
Milton Keynes
London EC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
