Supporting Users & Troubleshooting Microsoft Windows Desktop O/S (2261)
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This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum. Target Audience: This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
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Further Details
Objectives
After this course, delegates will be able to:
* Perform and troubleshoot an attended installation of the Windows XP operating system.
* Perform post installation configuration (user configuration, apply service packs, etc.).
* Answer end user questions related to upgrading from a previous version of Windows.
* Troubleshoot system startup and user logon problems.
* Monitor and analyze system performance.
* Monitor, manage, and troubleshoot access to files and folders.
* Troubleshoot connecting to local and network print devices.
* Configure and troubleshoot hardware devices and drivers.
* Configure and troubleshoot storage devices.
* Configure and troubleshoot display devices.
* Troubleshoot network protocols and services.
* Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
* Configure and troubleshoot input and output (I/O) devices.
* Configure support for multiple languages or multiple locations.
* Troubleshoot security settings and local security policy.
* Configure and troubleshoot local user and group accounts.
* Troubleshoot the TCP/IP protocol.
* Configure and troubleshoot Internet Connection Firewall (ICF) settings.
* Troubleshoot name resolution issues.
* Configure and troubleshoot remote connections.
* Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
Training Options
* Scheduled public courses at one of our training venues
* Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
* Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
* For further information please contact us on 0191 377 8377
Whats Included
* 1 delegate per computer
* Lunch and refreshments when training is delivered at our training venue
* Comprehensive course manual and exercises
Course Content
Key Topics:
Introduction to Supporting Users
Resolving Installation Issues
Resolving Desktop Management Issues
Resolving File and Folder Issues
Resolving Hardware Issues
Resolving Print Issues
Resolving Network Connectivity Issues
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
