Assertiveness Skills
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This course will help anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively.
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Further Details
Course Overview
The Oxford English dictionary defines assert as: maintain, declare one's claim to rights and assert oneself as: insists on one's rights. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves participants in realising their own rights and the right of others in the workplace. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.
What's Included
* Relaxed refreshment area at our training venues
* Lunch and refreshments when training is delivered at our training venue
* Comprehensive course manual and exercises
Course Content
What is Assertiveness
Understanding the difference between aggressive, passive and assertive behaviours
Assertive Language - verbal and non-verbal
Assertive Attitude to Self and Others
Rights and choices
Identifying a current situation and practising the three types of behaviours
When to Use Assertiveness Techniques
Assertive stances
Feeling positive
Simple techniques for feeling positive
Feedback Guidelines
Assertiveness Practise Sessions
Assertiveness preparation checklist
Self assessment worksheet
Applying the checklist to a current situation and applying the techniques
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
