Supervision- Problem Solving, decision making, delegation and coaching

By the end of the course delegates will have:-

• Identified and understood the problem solving skills required by a supervisor
• Used a range of problem solving and decision making techniques
• Recognised their influence within their team
• Practised influencing techniques
• Improved their skills in group problem solving techniques
• Practised group decision-making
• Identified the skills to develop staff and practised these skills
• Agreed personal and team Action Plans with scheduled targets for implementation/completion

Course Content:

The Skills of Supervision
What problem solving skills does a supervisor need?

Making Decisions (1)
A decision making model
Deciding through group consensus
Practical exercise

Influencing Others
Influencing Styles
What style do you prefer to use?

Making Decisions (2)
Group decision making

Solving Problems
Using analytical skills to solve problems
Practical Exercise